IT Service Desk

At TechAmicos, we provide dedicated IT Service Centre with ‘best value’ services which underpins our ‘in-country’ operations, allowing us to blend services to specific organisational requirements. Our customers not only benefit from significant cost savings but also from our highly skilled IT specialists and our operations that are supported by the ITIL / ITSM / ISO framework. Our flexible solutions are based upon industry best practice and provide a single point of contact within a consistent, high quality service.

Our Capability

IT service is usually defined by how well incidents and problems are dealt with. First impressions count and it’s critical to deliver excellent support in the most cost effective and operationally efficient manner. Our tailored Service Desk solutions include combinations of in-house, onshore skills which deliver immediate cost efficiencies with a service availability of 24x7x365. Our dedicated Service Desks provide for additional confidentiality, security and integrity requirements whilst our Shared Service Desk solutions offer additional economies of scale.

All Service Desk delivery models are based upon best practice and are fully ITIL compliant. Offering a single point of contact for your business users, our agents work to reduce downtime by fixing problems and identifying the root cause. Our multi-lingual operatives support multiple time-zones and language requirements.

Dedicated Services

  • Service Desk with dedicated resources
  • Remote Management
  • Technical Support
  • Applications Packaging
  • Industry best practice processes and tools
  • High level of first time fix
  • High staff retention rates
  • Network Operations Centre
  • Data Centre and Cloud Services

 Service Management

  • Dedicated service management
  • Relationship governance structure
  • Service governance (incident, problem and change)
  • Leverage knowledge across all client engagements
  • Standard processes and procedures

Site Support (Optional)

  • Cost and service optimisation
  • Faster fix times
  • Consistent service experience across all locations