IT service is usually defined by how well incidents and problems are dealt with. First impressions count and it’s critical to deliver excellent support in the most cost effective and operationally efficient manner. Our tailored Service Desk solutions include combinations of in-house, onshore skills which deliver immediate cost efficiencies with a service availability of 24x7x365. Our dedicated Service Desks provide for additional confidentiality, security and integrity requirements whilst our Shared Service Desk solutions offer additional economies of scale.
All Service Desk delivery models are based upon best practice and are fully ITIL compliant. Offering a single point of contact for your business users, our agents work to reduce downtime by fixing problems and identifying the root cause. Our multi-lingual operatives support multiple time-zones and language requirements.